Position Summary: Performs advanced diagnostics, service repairs, rebuilding jobs and maintenance work on customer and/or dealer owned equipment. Completes daily tasks in the field in a safe, efficient and capable manner, using the least number of labor hours necessary.
Essential Job Functions:
Performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer owned equipment.
Maintains current knowledge of John Deere and competitor products and keeps abreast of all changes in various models of equipment sold and serviced by the distributor.
Reports each service call or repair job at the end of each shift, giving the following information: (a) customer’s name, (b) make and model of unit, (c) serial number, (d) hours worked, (e) travel time, (f) details of work performed, problems encountered, time required, (g) parts, equipment and supplies used.
Reports in complete detail as above with regard to warranty situations handled.
Keeps work areas clean and orderly. Brings to the attention of the Service Manager any additional work required on a unit.
Notifies Service Manager if shop equipment or vehicle is not in serviceable condition or constitutes a safety hazard.
Returns tools to crib at the end of each shift in a clean condition ready for the next man to use.
Keeps service bulletins and parts literature current and orderly at all times.
Conducts himself in the presence of customers in a manner which will retain a good opinion of the company and the Service Department.
Takes advantage of all opportunities to attend schools and training sessions in order to upgrade technical competence.
Follows all safety rules and regulations when performing work assignments.
Performs other duties as assigned by Manager.
EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: Associates degree preferred.
High School diploma and related experience in lieu of a degree may be considered.
One (3) + years of mechanic repair and maintenance experience with Heavy Equipment.
Ability to perform advanced service repairs
Ability to operate vehicles and equipment used for diagnostic repairs
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of heavy equipment intermediate computer and systems ability
Good driving record