Position Summary: Responsible for the sale of parts and service for John Deere and all products of authorized distribution. Responsible to meet customer’s needs and grow market share, while maintaining acceptable levels of gross profit.
Essential Job Functions: Plan and organize a sales strategy that includes individual account plans to meet or exceed company targets for units, dollars and gross profit, and provide status report to General Manager of Product Support as to achievement of goals and objectives.
Establish and maintain relationships with existing and new customers by contacting one new customer for every current customer to enhance the potential, parts and service business to increase loyalty, market awareness, and increase market share.
Listen to current customer problems and understand all opportunities, unmet needs and reasons for dissatisfaction, document the problem and respond quickly to offer solutions, keep the customer informed and provide feedback on action taken.
Work with customers and potential customers to fully understand their needs, wants, concerns, satisfactions and expectations by seeking information and opinions.
Based on customer needs, formulate value-selling based professional proposal.
Quote and negotiate prices and credit terms, prepare contracts and record and close orders as requested.
Maintain a contact management type database for designated customers and or territory; maintain accurate and up-to-date call logs, prospects lists and mileage information.
Provide on-site expertise for demonstrations, machine inspections and technical support.
Manage and control sales related expenses to assure proper margins and expense control.
Submit periodic reports detailing lost sales activities and evaluate the result of such lost sales.
Attend training and sales meetings as required to stay current with existing market conditions.
MAKE IT EASIER FOR THE CUSTOMER TO DO BUSINESS
EDUCATION, CERTIFICATION, and EXPERIENCE REQUIREMENTS:
1. College degree or equivalent Product Support Sales experience preferred
2. Good working knowledge of equipment operation and mechanical function.
3. Strong time-management skills.
4. Excellent teamwork, interpersonal, self-motivations and communication skills required.
5. Computer and application systems skills required.
6. Strong, safe work habits.
Compensation: Base salary + earned commissions, full benefits
Work Environment: Office environment (25%) and field work (75%).