Customer & Communications Specialist

Placed on 7/26/2022
Views: 148
Customer & Communications Specialist

Customer & Communications Specialist 

Island Rec has a fantastic opportunity to join our team in a new, community-facing position at Island Rec. The Customer and Communication Specialist will be the first point of contact for customers at the front desk in our office, answering phones and via email. This person will assist customers registering for Island Rec programs and provide excellent customer service and community communication regarding all aspects of the district. The Customer & Communication Specialist will drive community engagement with Island Rec’s programs and parks via online platforms by producing creative visual content for our website, Facebook and Instagram pages, and manage the production of Island Rec’s print publications. This position will also manage the district’s online registration platform and provide administrative support at Island Rec’s special events when needed.

Successful candidate will have at least two years of customer service experience and general administrative or office experience, preferably with a public agency. Must have experience with cash accountability. Strong technical skills are required, including proficiency with Facebook page management, Instagram content creation, Microsoft Office 365 products, and competency with WordPress or other website development platforms.

Starting pay is dependent on experience; the pay range for this position is: $26.00-$37.33/hour.  This position is year-round, 25 hours/week, and offers a generous benefit package including:

  • Medical and Dental insurance, monthly premium is paid in full for employee, with options to add family at a reduced rate
  • Washington State Retirement PERS
  • Employee and family discounts for Island Rec programs
  • Paid vacation and sick leave
  • 11 paid holidays plus one paid personal day per year
  • Health Saving Account (HSA) with monthly contribution by the district after six months of employment
  • Cost of living/COLA wage increases in addition to performance increases annually
  • Paid trainings and opportunities for continual professional development

View a complete job description and apply at

Interested applicants should submit a letter of interest, resume, and completed Island Rec job application to Heidi White, Administrative Coordinator: Applications may also be mailed to Island Rec: PO Box 1946, Friday Harbor, WA 98250. Position open until filled.

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